Refund Policy

At Hold My Ball, we prioritize your satisfaction. Our 14-day return policy offers you a comfortable window after receiving your item to ensure it fulfills your needs. If not, you're covered for a return. 

Conditions for Eligibility

• The product is returned in its original, undamaged condition with screws, instructions etc.
• You have purchased the product directly from our official website or authorized retail partners.
• The product is returned within 14 days of the original purchase date.

Return Process

To initiate a return, please follow these steps:

• Contact our customer support team at contact us within 14 days of your purchase date to request a return.
• Provide your order number and a brief explanation of the reason for the return.
• Our customer support team will provide you with a return authorization and further instructions for returning the product.

Refunds

If your return is approved, we will process the refund, crediting the purchase price of the item back to your original payment method. Please understand that only the product price is refundable; we do not refund original or return postage costs. We recommend using a trackable shipping method to ensure the safe return of your product.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Exclusions

• Items returned to us without a prior return request (RMA) will not be accepted. To ensure a smooth process, please reach out before returning any product.
• Clearance items: All clearance items are final sale and cannot be returned or refunded. Make your clearance purchases with confidence in your selection.
• Products that are not in their original condition or have been used, damaged, or altered.
• Products purchased from unauthorised sellers.
• Gift cards cannot be returned.

Policy Changes

We reserve the right to update or modify our refund policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy regularly to stay informed about any updates.

By making a purchase from Hold My Ball, you agree to abide by this refund policy.

Assistance with Returns

If you have any questions or concerns about our refund policy or the status of your return, please contact our customer support team at contact us