What currency are the prices I see on the site?
All prices are shown in your local currency.
I just placed an order, when will it ship?
Please allow 24-48 hours production time for your order to ship out, average shipping times are 7-10 business days excluding holidays.
Tracking numbers will be updated 3-5 business days after your order has been SHIPPED. If you don't have a tracking number after 5 business days please contact us
I have entered an incorrect address what do I do now?
If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly contact us If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfilment centres based on your location. The average shipping time is 7-10 business days. Longer times if shipped from other than the Australia.
Can I pick up my items?
Yes, you can! We offer a convenient pickup option for our customers, currently available in South East Melbourne.
Are you Australian based?
Yes, we are an Australian-based company with a global presence. We currently operate from two warehouses, one in Australia and one in the USA.
Where are your warehouses located?
- Our primary warehouse is located in Australia, which serves as our headquarters and primary distribution centre. This warehouse is strategically positioned to handle orders for our Australian and international customers.
- In addition to our Australian warehouse, we also maintain a warehouse in the United States. This US-based facility allows us to efficiently serve our customers in North America and provide faster shipping options for orders originating from that region.
Why do you have a warehouse in the USA?
The decision to have a warehouse in the USA is aimed at providing our customers in North America with faster delivery times and reduced shipping costs. It allows us to stock and fulfil orders from within the country, leading to quicker deliveries and better service for our customers in the USA and neighbouring regions.
Is there any difference in the products or services you offer between the Australian and US warehouses?
No, the products and services we offer are consistent across both our Australian and US warehouses. We maintain the same quality standards and product selection in both locations. The only difference is the geographical advantage of faster shipping for customers based in the respective regions.
Can I choose which warehouse my order is shipped from?
In most cases, our system automatically selects the warehouse that is geographically closest to your shipping address to ensure efficient and timely delivery. This helps minimize shipping times and costs for our customers.
Do you ship internationally?
Yes, we do! We're proud to offer international shipping services to customers around the world. As a new business, we have already shipped to more than 22 countries.
Do you offer express shipping?
Yes! We understand that sometimes you need your items delivered quickly. That's why we offer express shipping services to help you receive your orders in the shortest possible time.
Which colours are available for your products?
Our product range features a versatile selection of 8 colours to cater to different tastes and style preferences. These colours include:
Can I mix and match colours within an order?
Yes, you can mix and match colours within a single order, allowing you to select the colours that best suit your preferences. When placing your order, simply choose the desired colour options for each item you'd like to purchase.
Are there any additional colour options not listed here?
The colours listed here represent the standard colour choices we offer. If we introduce new colours or special edition items with unique colour options, we will update our product listings and website to reflect these additions.
What are the hands made from?
The materials used in our products have evolved to ensure the best quality and durability. In the 2022 model, our products were crafted using a very hard plastic. However, for our new 2023 model, we've made significant enhancements and now use a strong resin.
Do you personalize balls?
Yes, we do! We offer the option for personalized balls, allowing you to add a unique touch to your sports equipment or special gifts. Whether it's custom text, logos, or other personalization options, we've got you covered.
Do you sell hands for baseballs?
Yes, we offer a specialized hand designed for small ball sports, including baseball, golf, cricket, and tennis.
Do you offer merchandise?
Yes, we do! We have a variety of merchandise items available for our customers to enjoy. Currently, our merchandise collection includes t-shirts, hoodies, and socks, all of which are conveniently accessible through our website.
I have a question that wasn't answered, can you please help?
Absolutely! Please contact us and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks